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| Why are low cost flights so cheap? |
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Low cost companies have a cost infrastructure different from traditional companies that allows us to offer highly economical prices. Costs are reduced in the following areas:
.Distribution, direct sale and the most used channel is the Internet
.Airports, use of more economical airports as well as less crowded
.Services and onboard personnel: food is not served therefore less hostess and the plane gets less dirtier
.Usage of the capacity: planes from the low cost companies always fly full and make several flights in order to recoup the costs. Quick loading and unloading time (25/35 minutes against the 2 hours of the full cost companies) and thanks to punctuality we have an efficient management of the fleet
.Modern airplanes very alike one another: the planes in the LowCost fleets are all equal, new and of easy management and maintenance in order to keep them operational with maximum efficiency.
All these generates a cost per km of 0,06 EUR against 1,2 EUR in traditional companies. |
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| Are low cost flights secure? |
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| Low Cost flights in modern fleets are very secure. The simplification makes management and maintenance of planes more effective therefore guaranteeing greater safety. |
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| What is the difference existent in the services between a LowCost company and a full cost traditional company? |
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| Low cost companies simplify all the operations for having a lower cost structure and a service management of all services with the maximum efficiency. There are no flying tickets, no foods, or free services on board, seats are not frequently pre-assigned, loadings and unloadings are faster, there are less delays. |
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| Is my browser appropriate to make the reservation? |
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Most e-commerce websites uses some script that are best visualized with browsers Netscape Navigator or Microsoft Internet Explorer in versions 4 and the later. If the browser sets limitations, you can use the not protected modality; in each case, to protect personal data, we advise to use SSL technology (Secure Socket Layer). The versions earlier than the 3 are no longer in use. The procedure of online purchase needs the browser to have the Cookies folder activated as well as the running of JavaScript. In order to avoid difficulties during online access we advise: the use of Browser Internet Explorer 5.5 or later versions, or Netscape Navigator 7.0 with security levels configured to standard; Frames administration activated; configuration of the code level to 128 bit; in case navigation is committed, deactivate protection programs like Norton Internet Security Professional 2002' or 'Personal Firewall' (The built-in firewall of Windows XP doesn't create problems) in case the navigation is committed if the browser sets limitations to finish the transaction, it's possible to use the not protected modality; in each case, to protect your personal data, we advise the use of SSL technology (Secure Socket Layer).
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| How does Europelowcost website work? |
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| Europelowcost website supplies all needful information to choose the economical flight that meets your demands. If you select the departing and arrival cities and the dates, youd be shown in an easy consultative way all the flights that meet your demands. Once you have selected the flight youre interested in the data will be directly send to the website of the company to conclude the reservation. |
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| How are the most economical flights found? |
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| The most economic tariffs are available in the periods of low traffic, any week day but Fridays and Sundays. Weekend tariffs are a little bit higher. As a standard procedure to obtain lower tariffs it's necessary to book at least 14 days before departure. A subsequent reduction is applied to tickets bought via Internet, which are more convenient that those acquired at the reservation center. |
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| How are tickets retrieved if low cost companies don"t use the normal ticket service? (How are your own flying tickets retrieved?) |
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Most Low cost companies are NON-TICKET AIR LINES. This means that at the time of check-in it's necessary to present the confirmation number, given at the moment of the online or phone reservation in the reservation center. This number should be written down because identifies in a unique way the reservation and the flight details. It's also necessary to present the passport, a driving license with a photograph, an international student card or a valid national ID, at the check-in desk for all the domestic flights within the UK or between Ireland, and UK. For all international flights the passport is demanded (if necessary, visa), or a national ID if applicable.
Passengers without the necessary documents and confirmation number won't be allowed to go on board. |
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| Are my credit cards data secured? |
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| To guarantee the data privacy of your credit card while used on-line companies are equipped with the latest technologies Secure Socket Layer (SSL). SSL is the most popular method for money transfer via Internet. At the time of payment if your browser admits SSL you can choose the Reservation Modality and your data will be protected by this technology. If the browser sets certain limitations you can use the unprotected modality; although we recommend having the updated version of the browser for the sake of future transactions. |
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| Which are the modalities of paying a ticket? |
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| You'd be able to use your credit cards booking on-line or through the Call Center. Some companies also permit the buying of tickets through the call center, regularly with a small excess fare. |
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| How can I get the confirmation of the reservation and the payment of my flight? |
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| In the case you booked on-line the confirmation is sent to you, to the e-mail address you specified, a confirmation e-mail bearing the data of the flight you acquired and the reservation number will be sent to you. If you booked through our call center, the confirmation will be sent by fax, e-mail or eventually via mail. |
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| The price I had found in a previous visit to the site is no longer indicated in the reservation system. Is that possible? Why? |
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| The applied rates are those that are available at the moment you visit the website or make a phone call to the Call Center. They can vary according to the amount of available places of the demand. |
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| What things are included in the rates, the expenses and the expenses charged to the reservation? |
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All taxes set by the Government or any other authority, especially airport authorities, related to passengers or their luggage, or the use of all services on the passenger's behalf will be added to the tariff and should be paid by the passenger. Tariffs and taxes will be paid in currency stipulated by the vector the time of the buying. In addition to airport taxes, will be charged the management expenses and the excess fare "crisis".
Taxes vary for the bill of exchange and for the airline used. It is advisable to reach the end of the reservation process when the inclusive total price of taxes and excess fare indicated in order to have the total price of the ticket. Attention!!! For some companies taxes can be higher than the price of the ticket! |
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| Is it possible to call off a reservation and get a refund? |
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| Cancellations over Low Cost rates are generally not allowed. Tickets which are not used in the flight for which they were bought are not refundable. In each case, the withdrawal entitlement set in matters of distant contracts are not applied to this type of sale according to item (b) art 7 of the D. Lgs May 22nd, 1999 n.185. |
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| Is it possible to modify the reservation? |
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Modifying or changing a reservation is generally more expensive and sometimes it's better to make a new reservation and "lose" the old ticket.
Each company sets its own regulations for the change of the reservation available in their websites.
The fact that changing "tickets" once they are bought is not so expensive makes easier the programming for companies and allow them to offer highly competitive tariffs. |
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| What identification documents are accepted for boarding? |
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| Passengers should go to the check-in desk for all flights, including national ones with their valid ID documents bearing a photograph. For international flights is necessary to show a valid passport or where allowed the ID card (and visa if necessary). Identification documents accepted for national flights include: valid passport, driving license with a photograph, ID card with a photograph or an international student card with a photograph. National ID cards are only accepted if they are issued by a participant country in Schengen Convention like Spain, Portugal, Denmark, Finland, and Sweden. Children under 16 years travelling with an adult who has one of the identity documents abovementioned won't have the obligation of travelling with identity documents in national flights, but they should present the acknowledgement certificate granted by the municipality. The check-in process won't be completed if the passenger's name in the reservation does not match with the name in the identity document and he won't have the right to a refund. |
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| Is there any limitation in the luggage weight? |
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| The limit of the luggage weight is generally 15 kg for a top of two luggages. Some companies have a minimum weight of 20 kg. |
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| Do Low Cost companies also offer connecting flights? |
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| Generally companies do not offer connecting flights (except Virgin Express) and they do take on certain responsibilities for casual lost connections. If you book connecting flights you must check-in with your luggage in every flight of your trip. Calculating a 90-minute interval between flights. |
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| Is food served on board? |
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| To guarantee a minimum price and the maximum efficacy companies are forced to reduce as much as possible the services on board. Meals are not included in the ticket. But you can find sandwiches, snacks, booze or soft drink that can be acquired on board. |
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| Is it possible to book a place at the check-in? |
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| Many low cost companies adopt a "free seat" system on board the planes. In a nutshell, passengers will have the liberty of sitting on the seat they prefer. With the exception of disabled or little mobility passengers to whom seats located next to emergency exits are destined. LowCost companies have introduced this new procedure to stimulate passenger's punctuality and eliminate the delays during boarding. In this way LowCost has become the most punctual air line in Europe. Naturally, boarding procedures guarantee priority to elder people, disables and families so that they arrive in advance for boarding. |
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